Refund Policy
Last updated: July 2026
1. Overview
This policy applies to all paid subscriptions purchased through Metal Draw AI. It should be read together with the Cancellation & Refunds section of our Terms of Service. Where a mandatory consumer-protection law in your country of residence grants broader cancellation or refund rights than described below, those mandatory rights take precedence.
2. Merchant of Record
All purchases are processed by Paddle.com Market Ltd ("Paddle"), our authorized reseller and payment processor. Paddle is the Merchant of Record for every order — it appears as the seller on your receipt and on your card or bank statement, and handles payment collection, tax, and invoicing. Refunds, once approved, are issued by Paddle to your original payment method.
3. Statutory Right to Cancel (Israel)
Under the Israeli Consumer Protection Law (5741-1981) and the Distance Selling Regulations:
Standard period: You may cancel your subscription within 14 days of purchase, subject to a cancellation fee of up to 5% of the transaction value or ₪100 — whichever is lower.
Extended period: People with disabilities, senior citizens (65+), and new immigrants (under 5 years in Israel) may cancel within 4 months of purchase.
Exception: If you have explicitly consented to waive the cancellation right upon commencing use of a digital service, the service may not be cancelled free of charge once use has begun.
4. Other Jurisdictions
If you are purchasing from outside Israel, mandatory consumer-protection or distance-selling rules in your own country (for example, a statutory right of withdrawal for digital content in the EU/UK, unless validly waived) apply in addition to this policy. Contact us and we will honor the rights applicable to you.
5. How to Request a Cancellation or Refund
Email support@metaldrawai.com with your full name, the email address on your account, and your order or transaction ID (shown on the Paddle receipt you received by email). You can also manage or cancel your subscription directly from your account settings, or via the customer-portal link in your Paddle receipt. We aim to confirm eligible cancellations within 2 business days; refunds are credited to your original payment method within 14 days of approval.
6. Subscription Cancellation vs. Refund
Cancelling your subscription stops future renewals — your Pro features remain active until the end of the billing period you already paid for. Outside of the statutory windows in Sections 3–4, we do not provide prorated refunds for the unused portion of an active billing period.
7. Non-Refundable Circumstances
Refunds may be declined where a request falls outside the statutory windows above and is due to, for example, simple change of mind after extensive use of the current period, suspected abuse of the refund process, or account suspension for violating our Terms of Service.
8. Contact & Support
For any question about billing, cancellations, or refunds, contact support@metaldrawai.com. Because Paddle is the Merchant of Record, you may also be directed to Paddle's own support for payment-specific issues — this does not affect your rights under this policy.
Questions about refunds? support@metaldrawai.com